Privacy Policy

Last updated: 1 January 2025. RSC Industries Pty Ltd (ABN 94 703 609 992) is committed to protecting the privacy of our clients, website visitors and business partners. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

RSC Industries Pty Ltd provides professional business and consulting services from Melbourne VIC, serving clients across Australia. You can reach us at ceo@rscindustries.online. Our registered details, including our ABN 94 703 609 992, appear in the footer of every page on this website.

2. What personal information we collect

The types of personal information we may collect include:

• Your name and the name of your business or organisation;
• Your email address and other contact details you choose to provide;
• Details of your enquiries, project requirements and correspondence with us;
• Information relevant to the business and consulting services we provide to you;
• Technical information such as browser type, device information and pages visited, collected through our website.

We only collect personal information by lawful and fair means, and only where it is reasonably necessary for our functions and activities.

3. How we collect your information

We collect personal information directly from you when you:

• Submit an enquiry through our contact page;
• Request a quote through our quote page;
• Send us an email;
• Engage us to provide professional services;
• Interact with our website.

4. Why we collect, hold, use and disclose information

We collect, hold, use and disclose personal information to:

• Respond to enquiries and provide quotes;
• Deliver and administer our business and consulting services;
• Communicate with clients about engagements, invoices and matters relevant to our work;
• Improve our website, services and client experience;
• Meet our legal and regulatory obligations, including tax and record-keeping obligations associated with our ABN.

5. Disclosure of personal information

We do not sell or rent your personal information. We may disclose personal information to:

• Service providers who assist us with hosting, email, analytics, accounting or administration, under confidentiality obligations;
• Professional advisers such as accountants and auditors, where reasonably required;
• Government bodies, regulators or courts where required or authorised by law.

Some service providers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

6. Cookies and website analytics

Our website may use cookies and similar technologies to support site functionality and to understand how visitors use the site. You can adjust your browser settings to refuse cookies; however, some features of the website may not function as intended.

7. Data security

We take reasonable steps to protect personal information from misuse, interference, unauthorised access, modification or disclosure. This includes appropriate technical and organisational measures, limiting access to information to those who need it for legitimate purposes, and destroying or de-identifying personal information when it is no longer required, subject to our record-keeping obligations.

8. Access and correction

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email us at ceo@rscindustries.online. We will respond within a reasonable timeframe.

9. Complaints

If you believe we have breached the Australian Privacy Principles or this policy, please contact us first at ceo@rscindustries.online with details of your concern. We will investigate and respond promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via their website at oaic.gov.au.

10. Direct marketing

We will only send you direct marketing material where permitted by law. Every marketing communication will include a simple way for you to opt out, and you may opt out at any time by replying to our emails or contacting us at ceo@rscindustries.online.

11. Anonymity

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry about our services.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be published on this page, along with the date of the most recent update.

13. Related information

For information about the terms governing use of this website, please see our Terms of Use. To learn more about our business, visit the About page or explore our Services.